Policy last updated: 14th May 2020
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information is also be detailed within this policy.
We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of our users throughout their visiting experience or in dealing with us.
We believe that this website complies with all UK laws in this respect including the most recent General Data Protection Regulations (GDPR) introduced as of the 25th May 2018.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s usage of the website for the purposes of providing the users with a tailored experience within this website.
This website may use tracking software to monitor visitors to better understand how they use the site.
Other cookies may be stored by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected where this happens.
Data held by us
By registering a customer account with us or subscribing via our website or by placing an order with us either via our website or at a show or by email or by telephone or by post, you agree that we may capture and store the following information about you:
Your first and last name
Your postal address
Your email address, or a third party email address that is nominated by you in relation to your order
Your phone number
The name of your business (if you are one of our trade/business customers)
The username and password that you nominated to be used to login to our website (note that your password is encrypted and thus not accessible by us)
Personal information relating to individual customers is kept private and stored securely by us for a maximum period of twelve (12) months from the date of your order, after which it will be deleted and you will no longer be able to access your user account on the website and will thus need to re-register your account for a further 12 month period, with this process repeating thereafter.
User data relating to trade/business customer accounts will be retained by us indefinitely (unless you ask us to delete it) and may be used for the purpose of keeping you informed of new products we offer to you on a trade sales basis. Your data will not be shared with any third parties.
You can write to us at any time asking us to delete your details from our customer database or to request a copy of, or to amend, the information about you that we hold. Such requests should be sent to
Contact & Communication
Users contacting us do so at their own discretion and provide any such personal details requested at their own risk.
We may use any information you submit to provide you with further information about our products or to assist you in answering any questions or queries you may have submitted.
This may include contacting you by email or by telephone or post using the contact details that you supply to us when registering as a customer or placing an order with us. This is by no means an entire list of your user rights in regard to receiving communications from us. Your details are not passed on to any third parties.
Although we try to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or other losses caused by visiting any external links from the site.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that we participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
Through our social media platform accounts, we may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s [web addresses].
Users are advised to take caution and good judgement before clicking any shortened URL’s published on social media platforms by this website and its owners.
Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.