Our Terms & Conditions:
Placing an order is to acknowledge that you have read and agree to these terms and conditions.
Order Turnaround and Shipping:
Orders placed via our online shop will normally be dispatched by Royal Mail 1st class post within the UK within 5-7 working days of payment clearing into our bank account.
The maximum compensation for orders lost in transit will be subject to Royal Mail's own terms and conditions, which currently only provides compensation on orders valued up to £50.00.
Please contact us BEFORE placing your order if you require a higher level of compensation and/or want us to send your order to you via another method.
Ordering via the telephone:
We understand that some customers may prefer not to place orders via our website. If this is the case then please telephone us to place your order but note that we cannot accept payment over the phone and so you will need to send us a cheque for the full amount of the order. If you are paying by cheque, we will be unable to dispatch your order until this clears into our account, which may add a little delay to you receiving your order.
Your Information and Personal Data:
None of your personal details will ever be passed knowingly to any other organisation, but please be aware that the internet is not 100% secure.
Delays in Shipping:
We endeavour to get your goods to you as soon as possible but please allow 14 working days for delivery, bearing in mind that during busy times of the year or when the kits are out of stock, it may take longer. If you have not received your goods within 21 days please contact us.
Damaged Goods, Returns and Refunds:
If your goods are damaged please contact us within 2 working days of receiving them for replacement or refund. If returning damaged goods to us, we ask that you send the damaged goods back to us via 1st Class Signed For post, and we will refund you for this cost in addition to offering you a replacement or refund for the cost of the original purchase.
If you are not happy with the goods for any reasonable reason we will be pleased to offer a refund if you return them to us via 1st Class Signed For post, unused and unopened, within 30 days of receipt. No refund is offered on P&P for goods returned that are not faulty.
Copyright and Content within this website:
All of our kit designs, handcrafted products, images and text displayed within this website are copyright of The Little Crafty Cottage unless otherwise stated and may not be reproduced or resold without prior written permission.
The Little Crafty Cottage is not responsible for the content or accuracy of any website links included within this website.
We reserve the right to change our product range and prices at any time without prior notice.